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Full Review for Softwaremedia.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 3.0 Would shop here again
Overall rating: 1.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 9.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 10.0 Shipping charges

Variety of shipping options: 9.0 Variety of shipping options
Charges stated clearly before order submission: 10.0 Charges stated clearly before order submission
Availability of product you wanted: 1.0 Availability of product you wanted
Order tracking: 10.0 Order tracking
On-time delivery: 10.0 On-time delivery
Product met expectations: 1.0 Product met expectations
Customer support: 1.0 Customer support

by Online Shopper, Jul 02, 2009

The wrong product was sent and have been hung up on several times trying to get correct product

Store Response

Dear Customer, If you have been hung up on by the reps at SoftwareMedia.com then we can assure you there is some kind of mistake. We would never treat a customer in this manner. Please call us at 1-800-474-1045 (or alternatively if there are phone issues please email customerservice@softwaremedia.com) so that we may get this issue straightened out right away. We have a satisfaction guaranteed return policy where we will even pay for the return shipping.
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