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Sephora.com Report Card & Customer Reviews

Ratings Report Card*

Sephora.com Sephora.com

Rated by
2,500 customers
since 2001
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.9Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 97% 95%
Neutral 3% 2% 3%
Negative 3% 1% 2%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

Great selections, easy to use site. I like they always include a sample or two for me to try.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 04, 2008

Include Pros and Cons of this website. Stick to the facts and try to be as accurate as possible.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 02, 2008

I have used this sight once due to a gift certificate and was happy with the variety of skin products. I am in the process of trying them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 01, 2008

My daughter uses Bare Minerals makeup & I wanted to buy her some as a gift. When I entered the product name into my search box it took me to Sephora & I'm glad it did.The products are easy to find & they provide free gift bags & cards.They also include 3 free samples with the order & free shipping over $50.Since that initial order I,too have started... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 01, 2008

I bought some eyebrow gel at Sephora.com and was extremely happy, and I still am. I would shop there again in a heartbeat!
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1 out of 1 people found this review helpful.

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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 01, 2008

Happy but I think most of their products can be found at a discount in other places.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 01, 2008

I have been shopping Sephora.com for several years. Their prices are average, items are not always available, but their descriptions are good and shipping is as stated. I would recommend this site if you are looking for healthy/beauty items but don't want to go to the mall.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 01, 2008

Probably my favorite website/store. It's all in one shopping for all you beauty needs. Great tech support/customer service.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 01, 2008

The site was easy to use and convenient because it retained my billing information and purchase history from the past. This allowed me to browse and buy much faster than the first time I used the site. I also like the fact that the site allows you to compare products and provides recommendations for other products based on what your search. The recommendations... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 31, 2008

I love the products, but the wait to get what you order is to long. Some of your best items are out of stock, often.
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