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Full Review for Scanpan Cookware Store

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 5.0 Would shop here again
Overall rating: 5.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 9.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 10.0 Shipping charges

Variety of shipping options: 8.0 Variety of shipping options
Charges stated clearly before order submission: 9.0 Charges stated clearly before order submission
Availability of product you wanted: 1.0 Availability of product you wanted
Order tracking: 3.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 6.0 Product met expectations
Customer support: 5.0 Customer support

by Online Shopper, Jan 17, 2009

I ordered two items, one of which was out of stock. I was told the other would ship right away but never did. I had to follow up twice more about the in stock item, and was then told it would come with the out of stock, since if they took it out of queu my place in line for the items would start over and it would take even longer. Also, I haven't found the pans to be as nonstick as they say, even after following directions. I'm yet to be impressed for the money I spent!

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