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Full Review for RedEnvelope

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 9.0 Would shop here again
Overall rating: 9.0 Overall rating
Ease of finding what you are looking for: 9.0 Ease of finding what you are looking for
Selection of products: 9.0 Selection of products
Clarity of product information: 9.0 Clarity of product information
Prices relative to other online merchants: 0 Prices relative to other online merchants
Overall look and design of site: 9.0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 0 Charges stated clearly before order submission
Availability of product you wanted: 9.0 Availability of product you wanted
Order tracking: 10.0 Order tracking
On-time delivery: 10.0 On-time delivery
Product met expectations: 9.0 Product met expectations
Customer support: 7.0 Customer support

by Online Shopper, Sep 05, 2008

The live chat option for customer service did not work and I really wanted to get a response while I was online, which did not happen despite repeated attempts.

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