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Nordstrom Report Card & Customer Reviews

Ratings Report Card*

Nordstrom Nordstrom

Rated by
5,000 customers
since 1999
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.3Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 9.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 97% 95%
Neutral 6% 3% 4%
Negative — — 1%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

I found the site well defined and the product selection was good, too. I think it's easy to use. would like to see s&h costs lower, though.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

Great experience. Good product availability and on timr delivery eaceeded expectations.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 06, 2008

all was very professional and easy to use.I needed to make an exchange and it was very easy and fast,.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

We ordered several things during the big sale. Everyone was very helpful. All items were shipped free from the store. They were delivered in a timely maner. I can't get enough of this great store with excellent service.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

Shoes, boots, bedroom slippers, hosiery. All looked exactly as shown, marvelous quality, great fit.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 05, 2008

Doesn't clearly state whether shiseido has any promotions. Have to look through website for special offers and still could not find it. Not easy to find special offers.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

My experience with the Nordstrom e-mail sight was positive in all respects. I have difficulty buying shoes and Nordstrom's on-line catelogue made my locating appropriate shoes easy.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 05, 2008

Needed to scroll throuh products to find what I was looking for.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 04, 2008

Nordstrom has really unique designs as far as clothing and acessories go, but are a little too pricey. If you are looking for shear indiviuality you'd be better of skimming the thrift stores. I did find a really nice purse on sale. Nordstrom's is a tiny cut above your run of the mill over priced department store I'd say.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 03, 2008

Great Store and service! Always has the right shirt or tie. Great prices on quality men's shoes.
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