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Full Review for Music Box Attic

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 5.0 Would shop here again
Overall rating: 5.0 Overall rating
Ease of finding what you are looking for: 8.0 Ease of finding what you are looking for
Selection of products: 8.0 Selection of products
Clarity of product information: 8.0 Clarity of product information
Prices relative to other online merchants: 0 Prices relative to other online merchants
Overall look and design of site: 8.0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 0 Charges stated clearly before order submission
Availability of product you wanted: 8.0 Availability of product you wanted
Order tracking: 1.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 7.0 Product met expectations
Customer support: 8.0 Customer support

by Online Shopper, Jan 03, 2009

Company failed to live up to their rules regarding free shipping. I placed order 11 days prior and was within the 4 day free shipping. I tried repeatedly to contact them and when they finally responded I was forced to pay $50 to get this on time.

Store Response

Customer got refund for shipping, customer was very satisfied, not sure why the red faces...we always take care of our customers, from beginning to end, customer services is our number one priority, I am sure you can all tell from all the other excellent feedbacks. Thank you very much to all for making us number one for 10 years now online!
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