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Full Review for KnifeCo.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 7.0 Would shop here again
Overall rating: 8.0 Overall rating
Ease of finding what you are looking for: 8.0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 0 Prices relative to other online merchants
Overall look and design of site: 9.0 Overall look and design of site
Shipping charges: 6.0 Shipping charges

Variety of shipping options: 9.0 Variety of shipping options
Charges stated clearly before order submission: 0 Charges stated clearly before order submission
Availability of product you wanted: 9.0 Availability of product you wanted
Order tracking: 7.0 Order tracking
On-time delivery: 8.0 On-time delivery
Product met expectations: 8.0 Product met expectations
Customer support: 2.0 Customer support

by Online Shopper, Jan 25, 2009

after placing the order it would not show up in the order screen for several days. i attempted to contact customer service with the telephone number given after calling several times throughout the days the phone rang for several minutes(more than 5 continous minutes) without an answer or even a voicemail option or recording. an email was sent that was replied to rather quickly though. overall i am satisified with this transaction and would definetely do business again.

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