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Full Review for Home Decorators Collection

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 3.0 Would shop here again
Overall rating: 5.0 Overall rating
Ease of finding what you are looking for: 8.0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 0 Prices relative to other online merchants
Overall look and design of site: 8.0 Overall look and design of site
Shipping charges: 4.0 Shipping charges

Variety of shipping options: 4.0 Variety of shipping options
Charges stated clearly before order submission: 0 Charges stated clearly before order submission
Availability of product you wanted: 9.0 Availability of product you wanted
Order tracking: 7.0 Order tracking
On-time delivery: 7.0 On-time delivery
Product met expectations: 3.0 Product met expectations
Customer support: 5.0 Customer support

by Online Shopper, Mar 25, 2009

Fastener was defective(no threads).HD & others did't have right size.CS said 4-6 weeks or to dismantle & return. Got sim part at hrdwr 25 mi away & finished assembly. CS provided a $40cr. "Made in China" black eye for lack of qc affecting your market.

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