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Full Review for Home Decorators Collection

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 9.0 Would shop here again
Overall rating: 9.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 5.0 Clarity of product information
Prices relative to other online merchants: 8.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 9.0 Charges stated clearly before order submission
Availability of product you wanted: 8.0 Availability of product you wanted
Order tracking: 8.0 Order tracking
On-time delivery: 8.0 On-time delivery
Product met expectations: 3.0 Product met expectations
Customer support: 8.0 Customer support

by Online Shopper, May 09, 2008

Shared w/ CS that the product I purchased is not the color it appeared on line/in the catalog. Totally stressed as "it" is huge/heavy and I am not sure what to do. Will try to deal with it this weekend, but the color is like a "green"...if that's what "rustic" means....not gunmetal grayish... I have directed others to yours website for hall trees....inspite of my situation. Very upset as I like the product....

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