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Full Review for Hardware Accents

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 9.0 Would shop here again
Overall rating: 9.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 7.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 10.0 Shipping charges

Variety of shipping options: 7.0 Variety of shipping options
Charges stated clearly before order submission: 10.0 Charges stated clearly before order submission
Availability of product you wanted: 10.0 Availability of product you wanted
Order tracking: 10.0 Order tracking
On-time delivery: 10.0 On-time delivery
Product met expectations: 10.0 Product met expectations
Customer support: 4.0 Customer support

by Online Shopper, Aug 27, 2008

I placed my order on a Friday. On Sunday I realized I needed one more knob so I called the customer service number to add one more knob to my order. The lady was very curt and I found out on Monday, she never added the additional knob to my order.

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