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Full Review for HardwareAndTools.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 3.0 Would shop here again
Overall rating: 5.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 9.0 Selection of products
Clarity of product information: 7.0 Clarity of product information
Prices relative to other online merchants: 10.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 10.0 Variety of shipping options
Charges stated clearly before order submission: 10.0 Charges stated clearly before order submission
Availability of product you wanted: 2.0 Availability of product you wanted
Order tracking: 9.0 Order tracking
On-time delivery: 9.0 On-time delivery
Product met expectations: 3.0 Product met expectations
Customer support: 5.0 Customer support

by Online Shopper, Feb 25, 2009

I ordered a Lodge stir fry pan with skillet handle as pictured in on line catalog. I received a Lodge wok with two loop handles. I kept the wok because customer service could not provide the pan that was pictured in catalog.

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