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Full Review for Family Video

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 1.0 Would shop here again
Overall rating: 1.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 8.0 Selection of products
Clarity of product information: 5.0 Clarity of product information
Prices relative to other online merchants: 8.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 8.0 Variety of shipping options
Charges stated clearly before order submission: 8.0 Charges stated clearly before order submission
Availability of product you wanted: 1.0 Availability of product you wanted
Order tracking: 1.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 0 Product met expectations
Customer support: 0 Customer support

by Online Shopper, Jun 29, 2009

It took two weeks before I was notified that the ordered product was not available. I'm still waiting for the credit to appear. This is my first experience ordering from Family Video and has not been a good experience.

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