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Full Review for DogStarRadios

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 1.0 Would shop here again
Overall rating: 3.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 8.0 Selection of products
Clarity of product information: 8.0 Clarity of product information
Prices relative to other online merchants: 9.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 8.0 Charges stated clearly before order submission
Availability of product you wanted: 6.0 Availability of product you wanted
Order tracking: 1.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 8.0 Product met expectations
Customer support: 1.0 Customer support

by Online Shopper, Jul 07, 2008

There is absolutely no customer service,the toll free number provided goes to a voice mailbox that is full and cannot take any more messages,they do not respond to emails,and the "live support" available on the website never has any operators.All of this,along with the fact I ordered my item on 6/28,it was billed and the sent me an email on 7/1 saying it was shipped,but wasn't actually shipped until 7/3.Did I mention I paid extra for 3 day shipping,and they didn't ship it out until 6 days AFTER I ordered it and 2 days AFTER they took my money.This is by far the worst customer service experience I've had in my life.I'll be telling everyone I know to avoid this company at all costs.

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