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Full Review for Brookstone

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 3.0 Would shop here again
Overall rating: 1.0 Overall rating
Ease of finding what you are looking for: 8.0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 6.0 Prices relative to other online merchants
Overall look and design of site: 8.0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 2.0 Variety of shipping options
Charges stated clearly before order submission: 0 Charges stated clearly before order submission
Availability of product you wanted: 5.0 Availability of product you wanted
Order tracking: 1.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 0 Product met expectations
Customer support: 1.0 Customer support

by Online Shopper, Jun 29, 2009

The gift item was NOT delivered by UPS because of risk of theft. I was NOT notified the item was returned to Brookstone!!!! I want the gift delivered to the same person at her office address but I don't know how to contact Brookstone. Can you help me?

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