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Full Review for Brilliance.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 10.0 Would shop here again
Overall rating: 7.0 Overall rating
Ease of finding what you are looking for: 10.0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 0 Prices relative to other online merchants
Overall look and design of site: 10.0 Overall look and design of site
Shipping charges: 10.0 Shipping charges

Variety of shipping options: 10.0 Variety of shipping options
Charges stated clearly before order submission: 0 Charges stated clearly before order submission
Availability of product you wanted: 10.0 Availability of product you wanted
Order tracking: 3.0 Order tracking
On-time delivery: 6.0 On-time delivery
Product met expectations: 10.0 Product met expectations
Customer support: 7.0 Customer support

by Online Shopper, Mar 07, 2009

Order shipped one day late of anticipated. Sent email asking why and no response. Did not know overnight shipping was tagged for A.M. delivery and I was not home. Had to call UPS, track down the driver, and arrange a special meeting to get the ring.

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