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Full Review for Brilliance.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 2.0 Would shop here again
Overall rating: 4.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 9.0 Selection of products
Clarity of product information: 9.0 Clarity of product information
Prices relative to other online merchants: 9.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 9.0 Charges stated clearly before order submission
Availability of product you wanted: 10.0 Availability of product you wanted
Order tracking: 1.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 10.0 Product met expectations
Customer support: 1.0 Customer support

by Online Shopper, Dec 22, 2008

Earrings are beautifful, but received 22 days late. Called the day after they were suppose to be delivered and was told I would have them the next day. They did not come and I had to call again. That made 3 days waiting at home for delivery!!! Not good customer service!!!

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