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Brookstone Report Card & Customer Reviews

Ratings Report Card*

Brookstone Brookstone

Rated by
125,000 customers
since 2000
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.1Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive — — 84%
Neutral — — 7%
Negative — — 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 27, 2009

The item was smaller and much lighter in weight (probable shorter life) than comparable items at Sears or Lowes. I will probably get one season's use out of this cover. It replaced a Lowes cover that has lasted three years.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 24, 2009

The sofabed shipped in two boxes. To my horror, after dragging the boxes into the house and opening the boxes, I discovered I received two different colors.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 22, 2009

when I placed the order, said everything was is stock, customer support said it wasn't & if I had known, I would have purchased it from our store & shipped it myself. It was a present & now it is very late. I was very disappointed.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 22, 2009

I am happy with the product and the service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 22, 2009

Thanks!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 19, 2009

I just wish you had the item I ordered in all the wood tones advertised.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 18, 2009

I wouldn't think to find Patriots memorabelia at BrookStone. I saw it in the catalog I received at my house. It doesn't seem as high quality as pictured in the photo- but I haven't been able to spend a great deal of time with it since it's a gift.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 14, 2009

When you spend money to overnight a product, you should be able to review the details of the delivery beforehand.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 13, 2009

the product far exceeds my expectations
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 11, 2009

The transaction was easy and the product appears to be just what I was looking for. It's too early to tell for sure but the performance of the winder appears to be fine.
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