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Zales.com Report Card & Customer Reviews

Ratings Report Card*

Zales.com Zales.com

Rated by
25,000 customers
since 2000
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 86% 86%
Neutral 3% 6% 5%
Negative 9% 8% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 02, 2008

I thank you for the discount, I have alwaays wanted to buy jewelry at low prices from you guys. I always choose zales.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Dec 02, 2008

from my experience at the store to the web, you now have a loyal customer and all my family and freinds have switched to Zales
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Dec 01, 2008

all the item where deliver quickly, did not have to wait on item.very happy on the deliverly time.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 01, 2008

It was a easy, pleasant experience. I look forward to shopping your online store in the near future.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Dec 01, 2008

REALLY WANTED THE ITEM BUT IT WAS OUT OF STOCK
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Dec 01, 2008

Do not use Fed Ex their reps are horrible
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Dec 01, 2008

product was scratched
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 30, 2008

The ring is pretty but it is much smaller than I expected.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 30, 2008

I was told that I would have to sign for the package. By much surprise the package was left on my door step, did not sign or a doorbell rung. I was home waiting for the package. Nice to see if I was not there my package could gotten legs and walked off.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 30, 2008

This purchase was so easy.
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