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MLB Shop Report Card & Customer Reviews

Ratings Report Card*

MLB Shop MLB Shop

Rated by
225,000 customers
since 2004
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.5Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 89% 90%
Neutral 5% 5% 4%
Negative 7% 6% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 08, 2009

I thought the cost of international postage was extremely high and after seeing the actual cost of this postage on my invoice I was disappointed that I did not receive the difference. This will impact me on using MLB shop again.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 08, 2009

Caps were shipped in a huge box, therefor, caps moved all over inside of box. Caps not secured in shipment, caps smashed or out of shape/flat -- lost its shape. Also, unless shipping and handling is free, it was not listed on packing slip. Disappointed.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 08, 2009

I purchsed the products as a gift. I'm pretty sure the recipient will love the gifts, but cannot guarantee she won't need to return any of it. So, asking a question about my likelihood of returning should include the comment of gifts too.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 08, 2009

Now that the Yankees have won #27 - How do I get the NEW World Series Patch?? :-)
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 08, 2009

Not specified when I ordered a "custom" shirt that the name of my player would not be there as well as the number. I spent $250 for a shirt I do NOT want now. It's NOT custom with just the number!!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 08, 2009

You need more big sizes. I am only an XXLT and
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 08, 2009

I'm very satisfy with my order and the merchandize I purchased. I want to order additional items from the Yankees World Series.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 08, 2009

MLB shop is great. They ship overseas and online transactions are easy. Will continue to order from them. Only problem is UPS. They make delivery attempts but dont leave delivery notice. So I had no idea they made two attempts. Not cool.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 08, 2009

If your order does not shoe up on day promised, I could not contact you to complain. need better system....?????????????????
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 08, 2009

It was a good process, timely shipping, and quality product.
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