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RedEnvelope Report Card & Customer Reviews

Ratings Report Card*

RedEnvelope RedEnvelope

Rated by
200,000 customers
since 1998
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 86% 92%
Neutral — 12% 7%
Negative — 2% 1%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 12, 2009

Everything from product quality to product packaging to shipping was superb! The product met my expectations.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 07, 2009

My order was not shipped correctly due to negligence in not including my company name in my business address. It was returned to shipper.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

You need to contact Cathy Gibbs as the gift was mailed directly to her.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 30, 2009

The product is fine, just overpriced. There is also a very small scratch on the engraved plate, however it isn't worth sending it back and starting all over at this point.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 29, 2009

Biggest disappointment I've with this order is-products did not arrive on time as stated, this is a Birthday gift to my Hubby, it's time sensitive for him to recieve ontime (didn't got here till after his BD).
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 26, 2009

Item arrived on schedule in time for a birthday. Recipient seems to love the item. Mission accomplished.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 18, 2009

I had a problem with "free shipping" and problem was resolved quickly and
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 14, 2009

Very pleased with gifts received and sent from your company. Top quality/
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 12, 2009

I was thrilled that the package arrived timely. My boyfriend was very pleased with the gift. It made the day special because I had my doubts that the gift would make it there in time for his Birthday.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 10, 2009

Do you deliver in Canada
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