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Rugs Direct Report Card & Customer Reviews

Ratings Report Card*

Rugs Direct Rugs Direct

Rated by
10,000 customers
since 2003
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 86% 87%
Neutral 7% 5% 6%
Negative 10% 9% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Nov 06, 2009

I ordered 2 rugs on 9/13. Both were backordered (should have learned immediatly). I waited. Called to confirm and was told yes, both were being shipped. Received one, great rug for the price. The other was backordered again. I canceled, frustrated.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

I couldn't be happier with my purchase from Rugs Direct. Quality and color are exactly what I wanted. I was very happy with the speed with which my order was delivered. I have no complaints about any aspect of my purchases from Rugs Direct.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 30, 2009

I love the rugs. Perfect condition, great colors. Quick Service.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 28, 2009

I am very satisfied and found the websight to have quite a lovely selection. will buy on this site again when needed. will recommend.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 27, 2009

The process was fine.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 26, 2009

Very nice rug.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 26, 2009

I ordered a rug over a month ago and still have not received the item. I am very displeased with your service. Please look into the matter and let me know if I ever will redeive the rug or when I can expect to receive it. Marion A. Craft
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 26, 2009

I am very pleased with my beautiful rug...I am very proud of it..
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 26, 2009

Great selections! Outstanding value for the price and faster delivery than I expected. Just a great experience.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 25, 2009

It's what I expected and there weren't any problems.
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