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The Blue Rooster Company Report Card & Customer Reviews

Ratings Report Card*

The Blue Rooster Company The Blue Rooster Company

Rated by
1,000 customers
since 2003
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.5On Time Delivery
  • Customer Support: 9.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 75% 88% 95%
Neutral 25% 8% 3%
Negative — 4% 2%
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*Ratings are for the past 90 days only.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 12, 2009

Just got out my payment last week. So I should expect a confirmation anytime. Can't wait. The weather is just right for a nice warm and cozy fire. My granddaughters are so excited too. It's like a magical moment at Nana and Pappys.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 10, 2009

I had to retighten all of the fasteners that were tightened prior to shipment. I also had to fix two bent areas on the door that were obviously bent prior to shipment. One was bad enough that the paint was damaged.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 23, 2009

We followed the instructions on how to "burn in" the paint. The entire unit corroded, streaked and rusted after the first light rain. We intended to use it on our large field stone pool deck this winter but the corrosion stained the stone.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 21, 2009

Received the wrong mat for the chiminea, but it works,
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 21, 2009

I returned the product due to an error in size and then I reordered the correct sized unit.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 18, 2009

Thanks for the quick service, the Chiminea looks and works great.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 10, 2009

We love your new chimanea - could have had a bit bigger - but its the best we have ever had - and we look forward to having it be a big feature for our fall outdoor party tonight.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 27, 2009

excellent product except for the front door which is ALREADY rusting after 1 small rain shower! Delivery and order communication was A-1. The quality overall is very good, but it looks like the door is not going to last very long.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 19, 2009

I bought a "large" chiminea. I would consider it medium and would like one at least 50% larger.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 17, 2009

I honestly can not think of how Blue Rooster could have done a better job in any aspect of this transaction. You have a great web site, you offer excellent advice, your customer service, and product are simply all first class.
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