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TOYROCKET.COM Report Card & Customer Reviews

Ratings Report Card*

TOYROCKET.COM TOYROCKET.COM

Rated by
2,500 customers
since 2003
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 7.5On Time Delivery
  • Customer Support: 7.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive — 72% 83%
Neutral 50% 14% 7%
Negative 50% 14% 10%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 27, 2009

Thank you ToyRocket Guys!!!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 09, 2009

The only issue I have is some items which I wanted were backordered and so not available.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2009

i have not received the item yet
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 05, 2009

This all worked extremely well. The ordered items arrived very quicklly (I am in the United Kingdom) and were exactly as ordered.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 31, 2009

I haven`t yet recieved my order. It`s been awhile. wassup?
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 28, 2009

A picture to accompany the purchase would have been favourable
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Aug 24, 2009

the only thing that i found mildly troublesome, was what i percieved to be slow posting of shipping info via the toyrocket home site. I recieved E mails in a timely fashion but when i tried to track via the home site i was unsucessful
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 23, 2009

contacted toyrocket FOUR times before anyone even shipped my order!!!i was thrown to multiple people and was LIED TO EVERY TIME.it took 16 days for me to get my order.and only because i spent that much time on the phone and finally got it shipped.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 20, 2009

They sent me a letter they went bankrupt and never sent the merchandice after paying!
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 19, 2009

It took forever to get the figure I ordered! Only after I threatened to cancel my order in an e-mail ( which went unresponded by the way) I finally got my figure. It was the first and last time that I order from you guys!
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