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eFaucets.com Report Card & Customer Reviews

Ratings Report Card*

eFaucets.com eFaucets.com

Rated by
25,000 customers
since 2003
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 91% 91%
Neutral 3% 2% 1%
Negative 5% 7% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 05, 2009

I was overall satisfied with the experience however one of the items was not totally acceptable. The Swanstone vanity top, as I found out, did not have pilot holes drilled nor was the sink overflow drilled out.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

This site was very easy to navigate. The quality of the item was wonderful and I was especially pleased with the exceptionally speedy delivery!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

Due to my inability to reach a decision, I placed two separate orders with eFaucets. One included many items and the other was for one faucet. The one faucet order arrived the day after it was placed! The other order arrived as scheduled.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 03, 2009

I', having my faucets installed tomorrow. That's why I couldn't answer the last question.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 03, 2009

Products I ordered were exactly what I expected and the price was below that of any of my other searches. Items shipped in grest time.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 02, 2009

I neede to make a return. How do I do this?
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 01, 2009

I was not advised that my order was on back order or allowed to choose an alternate item. Item was not clearly photographed and mis-appeared in photos.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Oct 30, 2009

Have not received order- called customer service- on hold for 20 min. Rep said product was "in production", news to me-website showed in stock.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 30, 2009

this is my second purchase from efaucets and the item appears to be new and what was ordered. THanks Dan
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 29, 2009

I have bought from eFaucets several times as I update the fixtures in my house.
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