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Ace Hardware Report Card & Customer Reviews

Ratings Report Card*

Ace Hardware Ace Hardware

Rated by
25,000 customers
since 2003
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 93% 94%
Neutral 2% 1% 2%
Negative 6% 6% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 06, 2009

They have always been very helpful. I can always find specialty items there. The staff is friendly and courteous.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

I saw the same little fire place in a store in the heighbohood selling for 20% more than I've paid ay ACE.It's a very nice item!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

Ace Hardware is an old favorite of mine. I can find items that are unavailable in other stores.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

Slow shipping for an Internet site, but that is because it combines with a regular store shipment of goods. No info as to when it would ship. Store reported it there when I asked, before ACE said it shipped.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 05, 2009

I was very pleased to learn about this option to have items shipped to the store.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

I did not receive the shipping confirmation email until after I had been contacted by the store it was shipped to and I had picked it up.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 03, 2009

Found one item at Lowes which was approximately 40% less than ACE.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 02, 2009

Ordered online, no notification of arrival. Called the store, was told the order was returned to the warehouse as it arrived with no ticket/order info. Had to reorder. When I picked it up, the clerk said it had been sold to someone else, not returned.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 02, 2009

I waited over two weeks, still no receipt of item. There is not a tracking system for tracing the items. My credit card was CHARGED weeks BEFORE THE ITEM ARRIVED AT THE POINT OF PICK UP. My project could not wait the long waiting period for this item.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 02, 2009

I changed my phone number on the Ace rewards site and when I placed the order but my old number was on the packing slip. I did not get a call from the store the order was delivered to.
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