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Faucet.com Report Card & Customer Reviews

Ratings Report Card*

Faucet.com Faucet.com

Rated by
10,000 customers
since 2003
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 96% 97%
Neutral 8% 2% 2%
Negative — 2% 1%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

Everything appears great. Have not yet installed, as we have some more work to do, Thanks for such good service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

I was extremely pleased with the speed of delivery and the fact that they had the product in stock. Without the promo code, they would not have been the lowest cost vendor but because of it I gave them a try.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 03, 2009

The experience was great but when the part arrived it did not fit the sink it was intended for. We are ordering a new faucet which will correct this.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 01, 2009

even though I've never heard of Danze faucets before purchase, I am pleased with the product. I was worried that it may be cheaply made but found that was not the case.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 28, 2009

All aspects went smoothly from order to receipt to quality to installation.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 16, 2009

Purchase arrived next day with no shipping fees. Product is exactly as pitured and described. Very happy with all aspects of my purchase through faucet.com.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 14, 2009

I went into a local store to look at kitchen faucets and found the one that I wanted. I then went to Faucet.com and found the same faucet and it was $80.00 less on line. Since you did not charge shipping it was a no brainer to buy from Faucet.com.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 09, 2009

My faucet was dented when I received it. I called to get it returned and was told that in 2-3 days I would receive an email with a return authorization code. It has now been 5 days and even with follow-up phone call I have still not received the e-mail!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 08, 2009

I was very pleased with my order and the products I received were exactly as shown on the website. I will definitely order from this site again.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2009

Another great purchase.
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