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Crutchfield Report Card & Customer Reviews

Ratings Report Card*

Crutchfield Crutchfield

Rated by
200,000 customers
since 1996
  • Overall Rating: 9.3Overall Rating
  • Would Shop Here Again: 9.3Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 98% 98%
Neutral — 1% 1%
Negative — 1% 1%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 08, 2009

Crutchfield truly is a one-stop shop: great selection, competitive prices, and excellent customer service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 07, 2009

very awesome to do buisness with. more places need to have customer satisfaction like crutchfield. old fashioned morals with todays easy ordering...
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 07, 2009

I plan on contacting tech support but haven't done so as of yet. Up to this point I am very satisfied.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 06, 2009

Crutchfield rocks!!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 06, 2009

Fantastic service as always.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 06, 2009

i'm satisfied
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jul 06, 2009

Info sheet not specific to car that I was ordering for(close though). Somewhat disappointed-instructions were for replacing same size equipment only. Leaves you hanging on what to do if not an exact match. Instructions should match product purchased.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 06, 2009

Great company with great people. Every since they did an install in a house I built for me I've been very loyal. they have the expertice, high standards and focus on the customer and have competitive prices.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 06, 2009

your shipping times never dissapoint me. The packaging always makes me feel like my order will get here devective free.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 06, 2009

I was impressed with the speed with which my purchase was delivered - 2 days!!! Product is as advertised - personally wish I had ordered a 32" instead of the 29"
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