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ShoeMall.com Report Card & Customer Reviews

Ratings Report Card*

ShoeMall.com ShoeMall.com

Rated by
25,000 customers
since 2003
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 92% 90%
Neutral 5% 2% 3%
Negative 5% 6% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jul 08, 2009

i never heard back from inquiry to find when my package would be delivered. I was not told the product wasnt available until after the order was placed and my card was charged.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 08, 2009

I REALLY ENJOY SHOPPING OM THE SITE
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jul 08, 2009

The shoes did not fit exactly as I hoped, but I plan to order a smaller pair and compare the fit. I haven't had a chance though, my husband just got out of the hospital.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 07, 2009

Great to shop in the comfort of my home. Lots to choose from, no crowds, and I didn't waste a drop of gas.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 06, 2009

I had a great experience with shoemall.com and plan to return for my next purchase for my older children.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 06, 2009

I basically puchase all of my footware from shoes.com. I love their products, their prices, and their discounts. My shoe store.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 05, 2009

GREAT EXPERIENCE FOR ORDERING ON LINE.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 03, 2009

I love my shoes but I have to send one back and get a smaller size. You see, I normally have to order a size 11 because most manufacturers do not provide a 10.5, but you do! I was not sure it would fit, but it did!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 02, 2009

ShoeMall has excellent choices and sizes, and the free shipping is an extra bonus. Since learning about ShoeMall, we have ordered at leat 5 pairs of shoes, including 2 for my 79 year-old mother.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2009

Good, fast service and free shipping!!
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