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HerRoom Report Card & Customer Reviews

Ratings Report Card*

HerRoom HerRoom

Rated by
1,000 customers
since 2003
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 9.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive — — 96%
Neutral — — —
Negative — — 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 18, 2009

I have been traveling and was not home to receive the package. I had three people looking to receive my package but no one reported the delivery. PLease check your records.... I have not received this package as of 9/18. thanks - Kathy 765-271-0293
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 14, 2009

I only rec'd partial order,but there was a note inside the beautifully wrapped package stating the balance will come. Have not rec'd yet. Lovely packing, great products.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 07, 2009

Did not yet receive the item. Would prefer to respond when it is received.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 02, 2009

More than one month passed between order and receipt. That was a little frustrating. But, the product was worth the wait.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 30, 2009

I HAVE NOT RECEIVED MY ORDER YET. IT WAS BACK-ORDERED TO 8/25. IS IT STILL COMING?
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Aug 30, 2009

I PURCHASED 3 BRAS, 2 BLACK AND 1 TAN. 1 BLACK STRAP BROKE THE FIRST TIME I WASHED IT AND I'M STILL WAITING ON THE TAN ONE, IT'S ON BACK-ORDER.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Aug 27, 2009

Neither of the items I ordered fit and were returned to HerRoom, being delivered on 8/14/09. I have yet to receive a credit to my VISA account and for this reason I would hesitate to order from HerRoom again or recommend the site to my friends.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 25, 2009

I've been looking for these nightgowns for years, and was extremely happy to find them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 25, 2009

These folks know their business and how to please their customers. Very responsive in handling orders and inquiries. We have been and will continue to be regular customers.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 24, 2009

everything was great!
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