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AJ Madison Report Card & Customer Reviews

Ratings Report Card*

AJ Madison AJ Madison

Rated by
5,000 customers
since 2002
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 7.9On Time Delivery
  • Customer Support: 7.5Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 71% 83% 85%
Neutral — 3% 1%
Negative 29% 14% 14%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 02, 2009

Delivery was as expected and shipment arrived in a timely fashion. This is my second order from A J Madison.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 27, 2009

AJ Madison stated (on the phone) that the order would ship in two or three days. It took over a week before the order shipped.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Oct 13, 2009

Great! Pricing was good.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 12, 2009

We ordered a microwave and it was lost. Another shipped a week later and was delivered. Customer support corrected the problem. As long as situations like this are handled properly AJ Madison will continue to get my support and business.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 12, 2009

The range arrived perfect condition and the guys who delivered it even unboxed it for my wife so she could check it over before they left.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 09, 2009

I like your format and the way you present all the details of your products. I searched other company websites and found yours to be vastly superior.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 05, 2009

I am very satisfied with my purchase and was pleasantly surprised by the fast delivery (coast to coast in 5 days).I have recommend AJ Madison to all my friends . Their website is top notch.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 01, 2009

Very satisfied. Range was delivered within 4 days and on-time. Delivery people were very helpful. Item was as expected and have had no problems. Highly recommend.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 24, 2009

Fast Delivery. Excellent Product. Small dent in product due to delivery, unnoticed until after delivery completed. Undecided as to return.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 24, 2009

There needs to be a statement on the delivery instructions stating that you can't give instructions if item is shipped UPS. Also, I ordered this item on 9/10/09, and it took 2 weeks to get here. That's not reasonable. Plus I had a horrible time with UPS!
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