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WolfCamera.com Report Card & Customer Reviews

Ratings Report Card*

WolfCamera.com WolfCamera.com

Rated by
5,000 customers
since 2001
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 7.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 84% 81%
Neutral — 3% 4%
Negative 14% 13% 15%
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*Ratings are for the past 90 days only.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 01, 2008

Chat staff seems pretty uninformed (outsourceed?). Order tracking is primitive, I would much much prefer to have the tracking number and the delivery date rather than crummy screen offered. I needed to be home, but delivery date is hidden. Site archaic
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Aug 22, 2008

One of the 2 DVD players I purchased was missing a part (car adapter). The after hours cust. support in India was HIDEOUS --- on the flip side the next day I talked to a fellow in the states and he was great --- our missing part is suppose to arrive next week. The Indian was unable to understand me, my spelling, find my order, deal with the problem --- he... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 18, 2008

I was not happy with the fact that there were 2 authorization that sat in my bank account for a week, I had difficulty having it removed, and it tok me into overdraft.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 16, 2008

love the camera also appreciate that it came immediately - within 3 business days even though I didn't order special shipping.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 16, 2008

I purchased an item as a gift for a friend. I knew that she had expressed a need for this filter/lenses to enhance her new hobby of photography. I have veiwed her work,excellent! I went to local Wolf Camera Store to purchase item and received no assistance at all. Then a family member suggested I go to Wolf Camera.com. I was able to read the sources... More
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Aug 15, 2008

I was contacted 4-5 times via email and telephone to "confirm my order"...This was inconvenient. If I wanted to call in an order I would have, but I wanted to order something online & then just receive it without all the hassle in between.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 14, 2008

Great delivery service and a wide selection of products.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 12, 2008

The overall experience of working with Wolf Camera was favorable. However, the tracking system for determining where your package is located is worthless. All the website tells you is that your package has been sent and nothing else. I also have my gadget bag on backorder with no indication of when the item will ship.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 11, 2008

Very good customer service representatives, very helpful and informative
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Aug 10, 2008

My email confirmation was not accurate and the customer service rep didn't know what my order status was. I contacted Customer Service. I stated an email I recieved said "order waiting camera bag" and inquired if this would hold up the shipment. He said yes. So I asked that he cancel - I didn't want to wait 2 weeks. I asked for a confirmation... More
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