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FaucetDirect.com Report Card & Customer Reviews

Ratings Report Card*

FaucetDirect.com FaucetDirect.com

Rated by
50,000 customers
since 2001
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 93% 94%
Neutral 2% 2% 2%
Negative 7% 5% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

Great experience
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

Wow,very impressed with speed of delivery,2 days. The product was better than pictured.Quality stuff. I couldn't have found this faucet in any store and especially for the purchase price.The free shipping was the deal clincher.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

so far, so good, we have not installed it yet
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

Your BIZRITE survey is a joke. I like my products that I purchased from FaucetDirect but the initial survey took time at the completion of ordering and at the end it would not accept my make up name.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 06, 2009

You offered a $25 rebate, but at the last reading I found out it had a disclaimer...Faucet AND sink....I only needed the faucet, wasn't clear until after I submitted order. Unhappy about that. Other than that very satisfied.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

Excellent service and web site. Very trustworthy company
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

My faucet came the very next day with free shipping!It was exactly what i expected. I have not hooked it up yet but am not worried it looks high quality, came with all the pieces and was packed great.I have already gone back and purchased a tub faucet.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

These faucets are beautiful! Just what I wanted and 50.00 to 70.00 cheaper than the home stores. Got them within a week and Free shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

Requested standard shipping (5-6 days), and received my order 2 days later. Packaging was sturdy. Online ordering experience, with PayPal payment, was painless.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

Fast delivery and great help.
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