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The Popcorn Factory Report Card & Customer Reviews

Ratings Report Card*

The Popcorn Factory The Popcorn Factory
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 22, 2009

When I tried to call & find out the status of my delivery--I was unable to get a direct answer. The operator was nice enough, but had no knowledge of the delivery of the product & could only tell me that it would be delivered "no later than the date".
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 16, 2009

My wife was hosting a "camp" in Texas for our autistic grandson and his cousins. The surprise delivery and subsequent devouring of goodies became one of the camp's highlights, according to her! Even grumpy old Uncle Steve savored his "spicy" variety.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, May 04, 2009

Can't mix & match the tin & product. Ordered chef inspired set & disappointed, ie: white choc rasp had 1 and 1/2 pretzels. Also, shipping was comparitively expensive & did not arrive on time... 3 days late!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 03, 2009

I did have a problem with the order which resulted in a duplicate order. The order screen "hung" and it appeared the order was not placed when in fact it had. I didn't bother to change it as my grandson would enjoy it twice as much. :)
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, May 03, 2009

I have ordered a lot from you. This last order that was supposed to be for the opening of my friends company didn't get there until the following Monday after everyone had gone home from work.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 27, 2009

I think that the Popcorn Factory is one of the best gift giving/sending company around. Thanks.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Apr 27, 2009

your products are ALWAYS delicious, fresh & welcome by my grandchildren
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Apr 25, 2009

I was told the popcorn had shipped and then asked if we received it, I really didn't know if it had shipped.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Apr 20, 2009

I was satisfied with my purchase; however, I made the purchase thinking that it would be delivered to my boyfriend on his birthday (April 15th) but since he was unable to sign for the package, he didn't receive the cookies until April 16th.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Dec 31, 2008

mailed to a different address and it has not been received
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