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Sur La Table Report Card & Customer Reviews

Ratings Report Card*

Sur La Table Sur La Table

Rated by
10,000 customers
since 2001
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 94% 93%
Neutral 5% 3% 2%
Negative — 3% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

I recieved two gift certificates to Sur La Table last year and this was really the first time I shopped with them.I have nothing but positive things to say. Thank you for your customer service .this purchase was very easy and I am extremely happy.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

The items I ordered were stated to be "In Stock" but were not really. Once I called the Customer Service Person was wonderful finding a way to complete my order. Prior to calling I had emailed concerned and simply got an email saying--out of stock.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

Finally, I found a pudding mold for my favorite persimmon pudding recipe.Thank you
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 30, 2009

Great store
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 30, 2009

Unusual product, sent promptly and in perfect condition.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 28, 2009

I wanted to purchase the product in the store, but had to get it online at much greater expense.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 27, 2009

The only thing I was disappointed with was that I wanted overnight delivery, however when I placed the oder nothing came up letting me know that because my order was after 3pm, it would not be the next business day.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 25, 2009

Wasn't at all sure I'd like the item I ordered - many times looking at it online and then seeing it 'live' are two different things....the item I bought looked just like it did online.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 24, 2009

The variety of products available on the Sur La Table website versus the store is vastly limited, thereby making shopping from home limited. Other home/garden stores on the Dubli shopping mall have greater variety.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Oct 24, 2009

The large baker has still not been delivered. One of the 2 smaller bakers has deformed handles that would make it difficult to lift.
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