Rate This Page

Joann.com Report Card & Customer Reviews

Ratings Report Card*

Joann.com Joann.com

Rated by
225,000 customers
since 2000

  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 90% 90% 90%
Neutral 4% 4% 4%
Negative 6% 6% 6%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 2.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

Ordered product on October 19 - did not receive until November 6!! Was too long between the initial order and the delivery. Product basically sat at Fed-ex location.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

Really satisfied with my order but the arrival was a little slow, I placed my order on 10/18/09 and received it on 11/05/09. Thants the only thing a little negative about Joann.com, thanks.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

I was a little leery because I had troubles receiving a previous order. The difficulties were due to the PO losing the package so Joann sent another item to me to a different address which was received with no problems.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

delivered via fedex then the post office. I was not here the first time the post office delivered it; i had a hard time getting someone to pick it up for me as i am disabled and unable to drive. My mailbox is too far for me to walk to
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

I like ordering on the Internet, but I hate to wait for the package. It seems like it should arrive in at least 3 days, but it always takes longer. With the cost of postage, I would like to see my package arrive much sooner.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

I was very disappointed in the product I recieved. It was a poor substitute for the fabric I ordered and was out of stock. Then to top it off, I ordered 2 yards and they sent me 1 yard of the substitute and charged me for 2 yards!!!!!
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

PACKAGE STAYED IN ATLANTA GA. FOR THREE DAYS.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

This is the 2nd time after placing an order I've been notified certain items were not available. It is frustrating, the fabric was purchased as a set for a project--without half of it, I cannot finish it. OTherwise, purchase went smoothly and quickly.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 8.0 Customer Support
See all ratings

by Online Shopper, Nov 05, 2009

I purchased bamboo/silk yarns in a few different colors to match each other at this time. When I receive them, I was disappointed by the choice. It is hard for me to judge their colors on a screen.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 2.0 Customer Support
See all ratings

by Online Shopper, Nov 05, 2009

fabric was dirty, not measured property and was shorted a yard of fabric.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  |  4  |  5  |  …  
Shop for in