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Gymboree Report Card & Customer Reviews

Ratings Report Card*

Gymboree Gymboree

Rated by
275,000 customers
since 2000
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 95% 95%
Neutral 2% 2% 2%
Negative 3% 3% 3%
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 08, 2009

Gymboree's customer service representatives are some of the most helpful, knowledgable & respectful out there. It's not often that you get someone on the phone who not only wants to help you but can.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 08, 2009

Gymboree is wonderful! Their clothing is of good quality and the patterns are adorable!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 08, 2009

It would be nice to get the clothes in a well packaged box.Every time i get the box its damaged torn,missing tape and if the clothes werent individually wrapped the clothes would have likely have stains bc of the POOR construction of the boxes they send.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 08, 2009

The shipping charges seemed much too high, and it took quite a while to get to me. I much prefer shopping at the store, and will try to avoid shopping online in the future.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 08, 2009

I hate that things are allowed to go out of stock in my cart while I am checking out when you are in the checkout process it should save the items you are purchasing for two minutes or something to allow you to complete your purchase.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

My only problem with ordering from Gymboree online was the extra $13.00 I had to pay when the item was delivered- extra shipping charges.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 07, 2009

I love Gymboree clothing but we need a larger store in the Barboursville, WV area. The store is too small and is not able to carry as much as another Gymboree that is 50 miles away.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

typing e.g. "Boots" in the search field - only available boots should be shown. Too often there are items shown which are not longe available.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 07, 2009

I was shipped the wrong size of one item -- it was mislabelled. That issue is still being resolved but so far, so good. Customer service rep was helpful and polite.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

The only complaint I have is the tracking is not up to date and they don't list expected ship date. UPS will not leave items without a signature so it is helpful I know what day they will likely deliver so I don't miss the package.
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