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OfficeFurniture.com Report Card & Customer Reviews

Ratings Report Card*

OfficeFurniture.com OfficeFurniture.com

Rated by
10,000 customers
since 2000
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 90% 90%
Neutral 14% 10% 5%
Negative — — 5%
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 05, 2009

My order arrived six days later from what the original receiving date said, but I didn't get an email or call....I had to call and track it down.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

Free shipping w/Estes truck co damaged desk piece w/fork lift. A small dent & piece doesn't seem to be coming apart but we have not had time to put the desk together to determine if ok or not & if the damaged area will show. Late delivery after 2 weeks.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 29, 2009

Color appeared to be very light in the online photo. We compared it to our furniture when we ordered. Item delivered was quite dark and not consistent with our light furniture.Representative gave us a $50 discount and we are satisfied with that.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 27, 2009

I was very pleased with the quality, speed of delivery and care taken in the packaging of the item for delivery. It was extremely well packed to avoid any shipment damage. Overall I cannot think of a single complaint or problem.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 26, 2009

My issue is taking payment before shipment. I placed the order on 10/10. My checking account was debited on 10/14. On 10/23 I received notice of shipment. It is better to take payment WHEN you ship, not before.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 21, 2009

I've ordered all the furniture I used to redecorate my study (replacing a pair of folding tables and some 15 year old bookcases) from officefurniture.com, and I couldn't be happier with the items I got, the price, or the service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 18, 2009

my only complaint was i did not receive two screws that were for the striker plate. i worked around it. the doors do not line up, but that is probably my fault....aagain i worked around it.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 12, 2009

One peice was damaged....not a big deal because peice is hidden. Two peices were cut to the wrong length but was able to cut myself with no problem. I am overall satisfied.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 12, 2009

Rude delivery people - no greeting or introduction - just "where do you want it?". Informed that the furniture would never fit through the door where I wanted it, but did with no problem. One of the casters on the chair broke the first time I sat on it.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 07, 2009

I really like the site and the customer service was great. The product I bought was extremely low in quality and high in frustration for the amount I paid. I'd recommend the service but I personally will not buy furniture online again.
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