Rate This Page

RugsUSA.com Report Card & Customer Reviews

Ratings Report Card*

RugsUSA.com RugsUSA.com

Rated by
10,000 customers
since 2000
  • Overall Rating: 7.2Overall Rating
  • Would Shop Here Again: 7.4Would Shop Here Again
  • On Time Delivery: 6.7On Time Delivery
  • Customer Support: 6.1Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive — 56% 67%
Neutral — 14% 11%
Negative 100% 30% 22%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

Great selection of products
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

I am extremely disappointed with the cheap quality of the rug. I purchased it to replace the rug that I had which I thought this would be a duplicate copy of and it is horrible.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

Just received the 1s( rug - haven't opened it yet
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Nov 05, 2009

i have not received my order!!!!
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 7.0 Customer Support
See all ratings

by Online Shopper, Nov 03, 2009

I never recieved any shipping or tracking info. I have ordered from rugsusa several times and this was the worst experience I have had with them. The order took a lot longer to get here than previous orders.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 2.0 Customer Support
See all ratings

by Online Shopper, Nov 02, 2009

RugsUSA obviously stocks very little inventory. Their customer service dept lies to keep you from cancelling. STAY AWAY from this unreliable vendor!
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 7.0 Customer Support
See all ratings

by Online Shopper, Oct 31, 2009

I have not received the item I ordered due to it takes 3 weeks to even ship out. Had this been communicated in the order placing process I would have bought from somewhere else. Price was the only factor that had me purchase from this merchant.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Oct 30, 2009

The experience was a nightmare. We like the rug very much, but I'll never do business again with RugsUSA.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Oct 28, 2009

The shipping and tracking information and email was messed up. I clicked on the tracking number and it was a link to an error page.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 6.0 Customer Support
See all ratings

by Online Shopper, Oct 26, 2009

Website was hardly functioning for days with no explanation. Could not obtain tracking number to use with UPS. Finally called customer service - after waiting for my turn (5 minutes) the agent was very good and found the tracking number.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  |  4  |  5  |  …  
Shop for in