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Overstock.com Report Card & Customer Reviews

Ratings Report Card*

Overstock.com Overstock.com

Rated by
575,000 customers
since 2000
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 96% 89% 89%
Neutral 1% 4% 4%
Negative 3% 7% 7%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 21, 2008

My purchase from Overstock.com was, overall, a very satisfying experience. However, the tracking verification could not keep up with the actual delivery. Maybe the tracking information is good when a purchased item does not arrive on time, but my personal experience with it is that it's useless. My purchase, however, arrived on July 7, 2008. That's a... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 21, 2008

The on line chat is very nice but in this case I was able to find a matching rug but I found it later myself. I am glad I looked for myself.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jul 20, 2008

it said the items would be shipped out within 5 business days and it's been 3 weeks now and no product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

Excellent product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

my order came within a few days and was exactly as depicted on the site. another excellednt experience with overstock. the price is right and the delivery time is impressive!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

It was the first time I had purchased from Overstock.com and I was pleasantly surprised by the speed of the delivery. I am happy with the product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 19, 2008

We have alwats been happy with our purchases
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

I still don't have the item (blackBerry holster) ordered. What's up?
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

My order came quickly and the products were in good condition
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 18, 2008

like this site
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