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BoatersWorld.com Report Card & Customer Reviews

Ratings Report Card*

BoatersWorld.com BoatersWorld.com

Rated by
10,000 customers
since 1999
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 81% 84% 85%
Neutral 13% 6% 6%
Negative 6% 10% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 26, 2008

good experience. i will purchase again
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 24, 2008

Information on various items was inadequate. Had to go to other competitors to find the info I needed on most items. Marinco wiper motor(36110) info did not in any way mention SHAFT LENGTH. This info is imperitive when one orders a wiper motor. I chose you because of the ease of getting items into Canada.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Aug 24, 2008

Watch was way too large. Information did not list it as an extra large size watch. Also, I was told in the store that I would get loyalty credit for purchase. When I called in to order, the rep told me this was not possible. There needs to be better coordination between the stores and .com services.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 22, 2008

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 20, 2008

I don't understand why I cannot use Captain's Club certificates through the online site. I was told that the online store and the retail stores are different companies. I don't have this same problem with West Marine.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 19, 2008

I plan on being a long term boatersworld client. It would be nice if everyone could sign up for the T-shirt of the month club and have the shirts sent out monthly.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 19, 2008

Done business with boaters world for years, and will continue to in the future
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 18, 2008

Very good experience, I will buy from boaters world again
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 17, 2008

Satisfied in all respects
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Aug 14, 2008

I was over charged by $59.92. Sent email and made phone call. Was told they adjisted the price. still haven't seen the return of my money.
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