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POOLCENTER.com Report Card & Customer Reviews

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POOLCENTER.com POOLCENTER.com Not Yet Rated. Why?
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 11, 2009

Fast shipping & good price on the merchandise ordered.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Aug 20, 2009

Within one hour poolcenter emailed me with confirmation of order. I called back that same hour to pay by phone and give my credit card info -nobody knew about my order and could not find my info at all never got a call from them. never got the pool.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 02, 2009

Part shown on website not correct. Still waiting after severl inquiries as to the staus of my return, I even purchased the correct part through them in a show of good faith. Nothing but silence for several weeks. NEVER again.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 02, 2009

My major complaint was that on your website it said "In Stock" which was why I ordered it from Poolcenter.com and not another company. THEN the next day I got an email that said it was on Back Order. I cannot complete this in 225 characters.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 25, 2009

I was very satisfied with this purchase and other items I have purchased from you. Your communication was great and I appreciated the fast delivery.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 22, 2009

Delighted to find the needed product which was out of stock locally, and at a very good price!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 21, 2009

I have not yet used the product, so don't know how to rate it.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 13, 2009

The only reason I did not give your staff or other areas a 10 was that I was told a new pressure guage was included with the valve, which of course was not true.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 10, 2009

thankyou for cancelling my order i will continue to have confidence in using your web site. The lady that helped me was fabulous!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 09, 2009

I looked for a specific parts, The Pool Center had the diagrams to tell me what the part numbers ware, had the parts, and delivered them promptly. I ordred it on the web, and never talked to anyone.
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