Rate This Page

GenesisAutoParts.com Report Card & Customer Reviews

Ratings Report Card*

GenesisAutoParts.com GenesisAutoParts.com

Rated by
500 customers
since 2008
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.6Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 83% 87%
Neutral — — —
Negative 13% 17% 13%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Nov 11, 2009

The radiator does not even have a cap, so I have to use the old cap.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
See all ratings

by Online Shopper, Nov 09, 2009

could not get an answer on the landline to speak directly to a human. hate typing conversation. :p
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Nov 09, 2009

Wrong part sent. I pleaded for money for labor. Was told he did not know where manager was. Was told it would do no good to talk to manager because GAP never reimburses for labor even though he admitted it was GAP's fault the order was listed wrong.
Would you like to respond?
If you wrote the original review, you may respond to the store's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

GenesisAutoParts.com has posted a response to this review. Read full review
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Oct 28, 2009

They sent the wrong part and then would not work with me to get the correct part shipped back to me in a timely manner. This is the worst business that I have ever dealt with.
Would you like to respond?
If you wrote the original review, you may respond to the store's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

GenesisAutoParts.com has posted a response to this review. Read full review
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
See all ratings

by Online Shopper, Oct 25, 2009

While radiator fit, it had extra outlets that are not OEM.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Oct 23, 2009

I tried calling several times and no one ever picked up! I tried to use the online help and got the same outcome! Finally after about 10 tries I got someone on the phone.
Would you like to respond?
If you wrote the original review, you may respond to the store's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

GenesisAutoParts.com has posted a response to this review. Read full review
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Oct 21, 2009

Great Deal, Great price, Great Shipping time and support, Would recommend your business to anyone. Thank you.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Oct 19, 2009

Thank you for having the part we needed. BUT, we had previewed the part priced at $48.00. By the time we called and received the model# from the vehicle (a few hours later), the price had gone up by over $100.00. Disappointed, but had no other option.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Oct 19, 2009

Customer support: don't even bother to call, it just RINGS AND RINGS
Would you like to respond?
If you wrote the original review, you may respond to the store's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

GenesisAutoParts.com has posted a response to this review. Read full review
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Oct 17, 2009

although the part I had ordered was a fuel pump, and yes, the pump itself was the exact one I needed....The mesh filter located at the bottom was not a match of OEM specifications.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  |  4  |  5  |  …  
Shop for in