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vpgames.com Report Card & Customer Reviews

Ratings Report Card*

vpgames.com vpgames.com

Rated by
1,000 customers
since 2008
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 90% 88%
Neutral — 6% 5%
Negative 8% 4% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 06, 2009

This people dont attent the customer, i try to buy 4 times and now the merchant saym that i pay more for the ship, when he has a coupon for send FREE but it is false....this shop is bad, and the support...very bay...stefan no are a bussiness man
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 03, 2009

i think vpgames is great and i will shop it again
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 02, 2009

When i placed my order i put a message asking if my item would be delivered by Halloween and i asked for feed back as to whether that could happen. Yes it did come before Halloween which is great but i just wish that could have been communicated to me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 30, 2009

Timely shipping/delivery. Also they are up front about shipping costs. Another repair parts vendor suddenly had huge S&H costs appear at the last step of checkout so I left them and was glad to find vpgames.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 30, 2009

I was very impressed with the quality of the merchandise, and all aspects of my purchase: well packaged, received when expected. No problems.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 25, 2009

My experience with VP Games was very positive, except for one complaint that I have. Try to make template responses less obvious (the one I got had the names of 2 agents in it, and totally disregarded parts of my question)
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 24, 2009

I tried 3 times to get a response from a customer service rep about broken parts in my order. I haven't gotten a response yet.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 20, 2009

Everything is great. Thanks for the fast shipping.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 19, 2009

I thought by replacing the reset switch, since it was originally destroyed, I thought it would make my console work. Unfortunately something else is still wrong cause I can't get the system to turn on.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 16, 2009

I am very satisfied with the purchase process and the product.
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