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Rock/Creek Outfitters Report Card & Customer Reviews

Ratings Report Card*

Rock/Creek Outfitters Rock/Creek Outfitters

Rated by
5,000 customers
since 1999
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 95% 90%
Neutral — — 6%
Negative — 5% 4%
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*Ratings are for the past 90 days only.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

Vibrams are great
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 31, 2009

Great price and fast shipping. The internet site was useful and easy to use. I was able to compare different jackets easily and choose the right one for me.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Oct 17, 2009

My biggest problem I think was the fact it cost me almost ten dollars to return the item. To me it is one of the biggest draw backs to buying on line.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 25, 2009

I had to return the Vibran Five Finger shoes I ordered because they were too small. Rock Creek Outfitters did not have the shoe in any other sizes so I couldn't exchange my order. There were not return labels included in the order.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 20, 2009

I was a little dissatisfied that my clothing purchase was not packaged in a plastic or paper bag. It was just inside the box and I was alittle concerned it was a used product instead of new.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 14, 2009

I thought the order might come sooner, but it did come within the alloted timeframe stated on the order
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 04, 2009

Product (Vibram FiveFingers) doesn't have a retailer in Belgium / Netherlands, so I ordered it from RockCreek via Amazon. I found it a pity that I now paid ca. 150 euro for an 87 euro pair of shoes. Shipping cost and delivery cost were quite high...
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 31, 2009

My only problem is the fact that delivers only during the day. If you are not home during the day... you have to go at the end of the world to get your package. Next time I will make the items can be shipped by USPS.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 25, 2009

Everything was awsome!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 18, 2009

Excellent service all around! My only complaint was the limited color selection of the Vibram FiveFinger shoes I ordered.
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