Rate This Page

Kitchen Supply Direct Report Card & Customer Reviews

Ratings Report Card*

Kitchen Supply Direct Kitchen Supply Direct

Rated by
500 customers
since 2008
  • Overall Rating: 7.3Overall Rating
  • Would Shop Here Again: 7.3Would Shop Here Again
  • On Time Delivery: 7.4On Time Delivery
  • Customer Support: 6.2Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive — 57% 71%
Neutral 33% 7% 5%
Negative 67% 36% 24%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Nov 06, 2009

After 6 days of trying to talk to ANYONE with no success I tried everything to cancel my order. I finally had to cancel the card I used so they couldn't take my money . That was 2 weeks ago, still nothing on my order or any of the messages I left.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 4.0 Customer Support
See all ratings

by Online Shopper, Nov 01, 2009

No confirmation...no tracking...no delivery...
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
See all ratings

by Online Shopper, Oct 23, 2009

I initially made this order on 10/12/09. Sent at least 2 emails with no reply whatsoever. Finally 3 or 4 days later a person called, whom was very pleasant, about my order. Finally received one package on 10/16/09 and the other on 10/19/09.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
1 out of 1 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Oct 05, 2009

Twice, my order was sent to Rich. VA instead of Rich. TX! Called C/S 3 times in attempt to locate. Was told to expect a call back with Tracking #. Never rec'd call. Currently looking for other purchase options.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
See all ratings

by Online Shopper, Oct 01, 2009

One item was back ordered which I was informed by the email from theI backorder until 10/6
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 29, 2009

I think the product (stainless steel microwave shelf) looks fine. I was just a bit disappointed that the $99 price apparently didn't include mounting screws.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 23, 2009

Kitchen Supply had this product - good value, good website, timely delivery, reasonably good pack from factory, good assembly.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 22, 2009

I was very happy that you had the part for my Cuisinart that I needed. It came quickly and was just what I needed.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 4.0 Customer Support
See all ratings

by Online Shopper, Sep 17, 2009

item took a long time to arrive. Friend purchased the exact item from other site, arrived in 3 days. Mine took 2 weeks to arrive. She used the same debit card... so paid for prior to delivery. her shipping was free... I paid over $10 shipping.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Sep 12, 2009

Emailed about broken part no response
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  |  4  |  5  |  …  
Shop for in