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Eastern Mountain Sports Report Card & Customer Reviews

Ratings Report Card*

Eastern Mountain Sports Eastern Mountain Sports

Rated by
10,000 customers
since 1999
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 8.8Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 95% 96%
Neutral 7% 2% 1%
Negative — 3% 3%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 30, 2008

i love it
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 30, 2008

The in-store quick pick-up option is great - especially since there is an EMS store nearby my work.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 29, 2008

need some tall selections.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 29, 2008

The Hydroskin tops (largest size) were both cut very small and not wearable by me. I own and wear their bottoms which are sized recognizably. Unless they become available in a larger size, I'll have to take my custom elsewhere.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 29, 2008

I had my order shipped to the store for "quick pick up". Unfortunately it was not "quick" at all. However the product is great.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 29, 2008

I was charged $165. for my NorthFace Jacket. I contacted the customer service representative because the item went on sale for $132. the next morning. He said I would be credited back the difference but have not as of yet!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 28, 2008

Great company and staff.Deal mostly with the Cambidge storew - Craig and gang are great.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 27, 2008

I was very pleased with the quality of the merchandise I purchased which was on sale. Very good value.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 26, 2008

Customer Service was exceptional- the products I ordered went on sale several days later and they willingly credited my account with the difference. I did return one item but it was only because it was the wrong size for me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 25, 2008

love your products. very disappointed that you closed store in traverse city, michigan.
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