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zZounds Report Card & Customer Reviews

Ratings Report Card*

zZounds zZounds

Rated by
50,000 customers
since 1999
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 92% 93%
Neutral 7% 3% 5%
Negative 7% 5% 2%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 03, 2009

the item was here within 2 days of me ordering it. That was wonderful. The item is small but came in a big box stuffed with paper. That was a waste of paper to me. It should be shipped in a smaller package which would be better for the envirnment
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 02, 2009

I ordered MONSTER MIDI cables, but both of them arrived DEFECTIVE. I had to go to Guitar Center to exchange them.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 02, 2009

Zzsounds should indicate, online, which items are coming from their western warehousing facility vs. their eastern, so if I need my items quickly, I can order items that are coming ONLY from the facility nearest me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 30, 2009

zZounds is one of the best businesses I've dealt with so far. Excellent prices.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 30, 2009

Thank you for being there , You guys are great !!!!!!! Rick Smith
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 29, 2009

They notify you of great deal from time to time.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 28, 2009

I've never had so much trouble trying to swap a product!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 26, 2009

I used the speakers this weekend and they sounded great! However, when they arrived one had a broken handle. I purchased them "blemished," yet I did not expect anything to be broken. They sound great, but I would like to have the handle fixed.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 25, 2009

I found zZounds to be an excellent store to purchase from. They had the lowest price on the Amplifier that I bought. The item was shipped and arrived on time I have made many purchases on line over the years. zZounds deliverd as promised.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 25, 2009

The wires were partially melted in several places on the product. As if it where exposed to extreme heat during transport.
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