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Willow Ridge Catalog Report Card & Customer Reviews

Ratings Report Card*

Willow Ridge Catalog Willow Ridge Catalog

Rated by
10,000 customers
since 2008
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.1On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 84% 89% 85%
Neutral 8% 4% 6%
Negative 8% 7% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

I returned an item for a smaller size and have heard nothing about it and do not have anything.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

I HAVE ORDERED MANY THINGS FROM WILLOW RIDGE AND HAVE ALWAYS BEEN SATISFIED.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 01, 2009

I contacted Customer Service via e-mail about not receiving my S&H discount. Customer Service replied requesting more information, which I provided. I have not heard from them since.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 30, 2009

I have just returned one item that was too small, but the rest of the order was very nice.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 30, 2009

Willow Ridge has some things I can't find elsewhere, but the delivery does take longer. The styling is classier than other suppliers I've used.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 29, 2009

As in past orders from Willow Ridge, everything arrived in perfect condition and was of good quality. The looked as good as or even better than the photos in the catalog. I'm very happy with everything I ordered.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 29, 2009

I ordered a size 16 T was sent a 20T. Totally unacceptable. Returned for
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 28, 2009

I had an e-mail saying it had been shipped and I have been waiting to receive the order. So far it has not arrived.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 28, 2009

I wore this pantsuit to church Sunday for the first time, and noticed that the seams in the pants looked pulled, like the fabric was trying to tear. I was very disappointed in the quality of the fabric.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 27, 2009

Your company is one of the best I use for online purchases!!
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