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Best Buy Report Card & Customer Reviews

Ratings Report Card*

Best Buy Best Buy

Rated by
1,000,000 customers
since 2001
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 89% 88%
Neutral — 3% 5%
Negative 7% 8% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 11, 2009

Best Buy should consider removing the state tax for online purchases.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 09, 2009

i'm happy with my purchase, and when i went to the store to pick up my tv it was so fast.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Nov 09, 2009

14 day return policy on computers is a weak point... You offer a service policy for $200, expensive considering I may not have a problem at all.
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

I always buy electronics from Best Buy becasue I like Best Buy's products and I trust Best Buy.
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2 out of 2 people found this review helpful.

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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 01, 2009

The phone delivered had a connection cord that did not fit. The store took itback and I purchased a new phone. It was very easy but the phone support could not help me with the problem and continually told me to refer to Uniden.
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1 out of 2 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2009

Great delivery serv. love computer but Windows 7 is not much of an improvement from Vista. The biggest change I've seen so far is the deletion of Outlook Express and in the office 2007 they are making available. For an outlook user this is a disaster.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2009

I really liked the Bejeweled 2 deluxe game but there's a problem with the game cutting off. I thought it was going to be as the other software game I purchased from a website but it's not necessary to keep the cd in the drive in order to play it.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2009

Everything went very smoothly with this order. I was able to use a Gift Card on line and save a substantial amount out of my pocket as well as record the purchase on my Best Buy Rewards card for future savings.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Oct 29, 2009

I couldn't exchange it, I had to return it, and when I went to immediately buy it again, the price was almost a hundred dollars more! I didn't buy it. I went to Staples and got the same computer for a hundred dollars LESS.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Oct 29, 2009

I had to wait with the other customer service people instead of there being a online pickup only line
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