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Charlotte Russe Report Card & Customer Reviews

Ratings Report Card*

Charlotte Russe Charlotte Russe

Rated by
10,000 customers
since 2007
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive — 100% 91%
Neutral — — 4%
Negative — — 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 18, 2009

I was very satisfied with my order personally, however, another consumer received her order with my invoice in it. She called, thinking my phone number was the customer service number. I was a little concerned with this occurance.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 11, 2009

returned the boots because they did not fit although i am not sure how the return process is going to go.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 08, 2009

<3 Your store!!!!!!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 05, 2009

My earrings were the wrong color but I didn't feel like taking the time to return them so I just kept them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 05, 2009

This was my first purchase from CHarlotte Russe. I wore the bracelets and necklace to work and everyone complimented on them and asked where I got them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 04, 2009

I wanted to know if they had one pair of shoes I ordered in a bigger size because they fit pretty close.Other than this issue, Charlotte Russe is my store!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 02, 2009

Thank you, Charlotte Russe.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 29, 2009

It took me over 15 days to receive my order. I also placed an order previously that I never received.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 28, 2009

I brought back the pants that didn't fit me to a Charlotte Russe store and the sales representative said they are unable to order the size I wanted, even though they didn't have it in the store.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 28, 2009

I have not received it yet
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